Mapúa University (MU) is one of the top Engineering schools in the Philippines. With ABET-accredited programs delivered through cutting-edge methods and state-of-the-art facilities, Mapúa trains and forms individuals to possess important knowledge, skills, and values, collectively known as outcomes, that will make them globally competitive and truly qualified to serve a wide range of professions in different fields. Mapúa is a member of Yuchengco Group of Companies (YGC).

Just recently, Mapúa University entered a partnership with Cintana Education, a global leader in international education, and Arizona State University, a top 1% global university ranked as the most innovative university in the U.S. The purpose of this partnership is to transform Mapúa University, which is known today for excellence in engineering and technology into a comprehensive university with a newly positioned and enhanced Business School and a new Medical and Health Sciences School.

SUCCESS ADVISOR (MAKATI CAMPUS)

Overview of Responsibilities:

• The Success Advisor is a crucial member of the academic support team, dedicated to supporting and guiding online students from the beginning of their academic journey until graduation. The primary goal of this role is to facilitate student success, retention, and satisfaction by providing individualized support, resources, and referrals to various campus departments.
• Student relationship building
• Student support and resource guidance
• Collaboration with other departments

Qualifications:

A. Education: At least a bachelor’s degree. Degrees in Psychology, Education, Human Resource preferred.

B. Required Skills/Competencies: Excellent interpersonal and communication skills to build effective relationships with students; Problem-solving abilities to identify and address obstacles to student success; Resourcefulness and familiarity with academic resources and the ability to recommend them as needed; Empathy and a genuine desire to help students; Technological skills and proficiency for online communication and collaboration tools.

C. Work Experience: Experience focusing on the engagement and welfare of 1) Students in an educational institution, 2) Workers in the human resource department, and 3) Customers in the customer care and relations department; Experience using Salesforce, CRMs, MS Office and other productivity software.

Compensation & Benefits:

• Good compensation for the successful candidate and when promoted to regular status, the benefits among others includes hospitalization and life insurance and scholarship to qualified dependent.

Recent graduates are welcome to apply.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

Please refer to job description.