Business Operations and Strategy Manager will spearhead the execution of IT projects across the CITADEL Group. You'll shape our IT strategy, enhance project methodologies, manage resources, and ensure successful delivery, all while driving innovation and excellence. 

Job Summary:

• Accountable for the delivery of all IT projects across the Group in close collaboration with IT and Delivery Managers
• Lead the continuous development and articulation of the IT strategy, synthesised in an integrated view including planning elements and investment portfolio
• Responsible for the establishment, management and continuous improvement of a project methodology incorporating structures, standards, processes, documentation, tools, and reporting, with the goal of delivering every project on time, within budget and within scope
• Set project planning standards to determine the resources and schedule required to deliver strategies, and facilitate a process to allocate budget and human resources to the portfolios, including managing dependencies across teams
• Ensure successful delivery of IT programmes and projects by providing oversight, review and quality assurance, measured through KPIs
• Ensure all projects are supportable, have a clear support model structure and appropriately transitioned to the Delivery and Operations team
• Responsible for making sure that every project has an approved business case, and a post implementation review is conducted timely to assess value creation of projects
• Where required, directly manage projects as project manager
• Lead organisation to adapt different project management methodologies such as agile, devops, scrum or waterfall as appropriate in project implementations
• Overall responsible for IT Budget Planning and management of IT expenditures
• Responsible for the development and retention of a highly motivated and skilled team
• Act as deputy to Chief Information and Technology Officer as and when necessary

Job Qualifications:

• Bachelor’s Degree in Information Technology or equivalent; with project management certification
• Minimum 15 years of IT Management Experience
• Past roles as a CIO, IT Business Partner, Programme Director, Programme Manager
• Extensive experience in Project Management, Agile, DEVOPS methodologies preferred
• Experience in IT Service Management
• Able to work independently and as a self-starter
• Excellent verbal and written communications skills
• Functional / Technical Competencies

Duties and Responsibilities:

• Manage risks that might impact portfolio delivery
• Perform and direct interventions on projects that are not delivering as promised. Implement risk-based approach to prioritise management attention and intervention on high-risk projects
• Manage project interdependencies and set priorities with IT and Delivery Managers
• Maintain strategic partnership with key/major vendors
• Line manage the Project Management skill pool. Ensure project managers are planning, executing, and controlling projects appropriately, including compliance with standards and methodologies
• Lead strategic risk management, competitive intelligence and benchmarking activities
• Develop and retain a highly motivated and skilled team
• Work with IT and Delivery Managers to insure proper resourcing strategy (including 3rd parties) and execution of projects
• Oversee creation and maintenance of project scope documents to ensure effective planning and define and manage risks, performance, roles, resources, communications, and quality
• Ensure accurate latest estimates and contingency that are managed against agreed project budgets
• Facilitate regular meetings with project team to have traction of project deliverables; provides monthly status update to Steering Committee/Project Sponsors
• Ensures adequate and timely Project Close-out report and lessons learnt
• Assist with project slate development including project approach and estimation
• Establish and oversee strategy/project change control processes
• Develop IT strategy and plans to deliver improved value to business
• Vendor/Supplier Relationship Management
• Stakeholder Management

Please refer to job description.