vida-controller Python Developer

vida-controller

＄25-50[Hourly]

On-site - Angola1-3 Yrs ExpBachelorPart-time

Provide prompt technical support to user inquiries via phone, email, and remote tools.
Troubleshoot hardware, software, and network issues in a timely manner.
Maintain detailed records of user requests, actions taken, and solutions provided.
Collaborate with IT team members to optimize support processes.
Stay current with system updates and IT practices to ensure efficient service.
Assist in the documentation of IT support procedures and user guides.

Job Title: IT Technical Support
Educational Qualifications:
- Minimum Bachelor's degree in Computer Science, Information Technology or related field.
Experience Level:
- Candidate should possess 1 to 3 years of relevant experience in IT support or related roles.
Skills and Competencies:
- Proficiency in DevOps methodologies.
- Experience with Continuous Integration/Continuous Deployment (CI/CD) practices.
- Knowledge of Content Delivery Networks (CDN).
- Strong problem-solving skills.
- Excellent communication and teamwork abilities.
Responsibilities and Duties:
- Provide technical support to end-users.
- Assist in automating processes and maintaining CI/CD pipelines.
- Optimize application delivery through CDN implementation.
Working Conditions:
- Office-based role with options for remote work as per company policy.
- May require on-call support for emergencies or scheduled maintenance.
Qualities and Traits:
- Adept at managing time and prioritizing tasks.
- Able to work in fast-paced environments.
- Patient and customer-oriented approach.