Healthcare Support Specialist
AS White Global
Pazarlıklı
Uzak3-5 Yıl DeneyimÜniversite mezunuTam zamanlı
Paylaşmak
Uzaktan Ayrıntılar
Açık Ülke：Filipinler
Dil Gereksinimleri：İngilizce
Bu uzaktan iş belirli ülkelerdeki adaylara açıktır. Olası konum kısıtlamalarına rağmen devam etmek isteyip istemediğinizi lütfen onaylayın
İş tanımı
THE OPPORTUNITY
Our partner, a leading provider of private rehabilitation centers and co-located clinics within aged care facilities across Australia, is seeking a dedicated Healthcare Support Specialist to join their team! Renowned for offering a comprehensive range of allied health services, they stand out as one of the few allied health groups in Australia actively conducting research within their clinics, promoting a holistic, client-centered approach to treatment.
As the Healthcare Support Specialist, you will play a key role in managing and triaging internal and external communications, as well as overseeing task execution within the system. Reporting directly to the Australia-based manager, you will ensure seamless workflow and facilitate effective collaboration between onshore and offshore teams.
Key Responsibilities
Our partner, a leading provider of private rehabilitation centers and co-located clinics within aged care facilities across Australia, is seeking a dedicated Healthcare Support Specialist to join their team! Renowned for offering a comprehensive range of allied health services, they stand out as one of the few allied health groups in Australia actively conducting research within their clinics, promoting a holistic, client-centered approach to treatment.
As the Healthcare Support Specialist, you will play a key role in managing and triaging internal and external communications, as well as overseeing task execution within the system. Reporting directly to the Australia-based manager, you will ensure seamless workflow and facilitate effective collaboration between onshore and offshore teams.
Key Responsibilities
- Provide comprehensive administrative support to the Concentric team, ensuring efficient handling of non-client-facing tasks.
- Manage appointments, schedules, and operations to support onshore teams effectively.
- Oversee billing, payments, data entry, reconciliation, and related financial processes.
- Facilitate client intake, onboarding, and documentation to ensure service continuity.
- Maintain accurate document management and compliance, including filing, updates, and auditing.
- Triage inbound SMS communications, categorizing cases and escalating issues as necessary.
- Serve as a liaison between onshore and offshore teams, ensuring seamless communication and task coordination.
- Conduct quality assurance checks on administrative tasks and system reports to uphold data accuracy and compliance.
- Audit reports and databases regularly, identifying and addressing discrepancies to ensure consistency.
- Adhere to healthcare regulations and privacy protocols, ensuring all client information is documented, stored, and handled confidentially.
- Bachelor’s degree in a related field .
- Proven experience in customer service or a support-oriented administrative role, ideally within healthcare or allied health sectors.
- Proficiency in CRM systems, scheduling software, and data management tools.
- Understanding of data compliance and healthcare data protection standards.
- Strong command of written and verbal English, with an ability to convey information kindly, clearly, and effectively.
- Someone with leadership skills is ideal.
- Ability to work in high performing cross-functional teams
- Strong attention to detail and organizational skills
- Has a high level of accountability, professionalism, and confidentiality.
- Solid work ethic, positive attitude, and openness to learning.
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.
Gereklilik
Please refer to job description.
ED ve EM Kodlama
Preview
Boss
HR ManagerAS White Global
Yayınlandı 07 March 2025
Bossjob Güvenlik Hatırlatması
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