• Positively impact small business's ability to grow & thrive
• Communicate with customers via inbound call center (15-20 calls/day) focused on a high level of customer satisfaction
• Support clients using your knowledge, design experience, and other creative assets
• Take the time to understand our customers’ goals and challenges, consult options and make recommendations to enhance their design/marketing strategy
• Ability to thoroughly listen, understand and assist each customer to resolve their needs
• Identify and troubleshoot technical issues to best support our customer’s online presence
• Openly accepts and incorporates qualitative feedback
• Participates in cross-functional team meetings to improve processes
  
  
  

• Broad technology experience (preferred)
• 1-2 years of customer service experience (required)
• Knowledge of internet, social media and/or small business (preferred)
• Excellent written communication skills
• Amazing customer service skills
• Ability to type 40 words per minute (WPM).
• Basic understanding of Microsoft Word, Outlook and Excel.
• Detail-oriented, problem solver, and dynamic
• Strong conflict resolution, critical thinking and troubleshooting skills
• Must be able to multi-task and work well in a fast-paced environment
• A great attitude paired with a love for design and troubleshooting
• You have a powerful desire to learn web-based technologies
• You enjoy interacting with diverse groups of people, both internal/external customers
  
  
  

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

Please refer to job description.